The MTP Drivers (Media Transfer Protocol) is what allows files to be transferred, including pictures and videos. Most Data cables that come with the phone are well built but often 3rd party cables can be cheaply built causing connection problems. Using another cable can often solve the problem and allow for files to be copied. ĭata cables can go bad, especially ones not built well or overly used a lot. The USB cable that comes with the smartphone is usually a Data cable. Some USB cables for a smartphone are only built to charge.Ī Data cable can both charge and transfer data and is often thicker than a power-only cable. Removing the case temporarily to copy files is sometimes necessary depending on the phone and case. Often a smartphone case can stop a cable from being inserted all the way, causing a problem. Ĭheck the connections and be sure the cable is inserted well in each port. The USB ports on the back of the computer go directly to the motherboard without an internal cable making them often the best USB ports to use. USB ports can sometimes be finicky and a device will often work on another USB port.
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